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|  | | Release and control for IT service management, based on ITIL: a practitioner guide (First Edition)
by Jan van Bon (chief editor). Annelies van der Veen (editor), itSMF - the IT Service Management Forum
Paperback, 195 Pages, Published 2007 by Van Haren Publishing, First Edition
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|  | | Foundations of IT service management: based on ITIL (Japanese Version): Based on ITIL (Japanese ed Edition)
by Jan van Bon (chief editor), Annelies van der Veen (editor). - itSMF - the IT Service Management Forum, Jan van Bon (Editor)
Paperback, 202 Pages, Published 2007 by Van Haren Publishing, Japanese ed Edition
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|  | | Fundamentos do gerenciamento de servicðos em TI: baseado no ITIL (Brazilian - Portuguese Version): Based on ITIL (Brazilian - Portuguese ed Edition)
by Jan van Bon (chief editor), Annelies van der Veen (editor). - itSMF - the IT Service Management Forum, Jan van Bon (Editor)
Paperback, 241 Pages, Published 2007 by Van Haren Publishing, Brazilian - Portuguese ed Edition
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