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|  | | Service Management: Operations, Strategy, Information Technology w/Student CD: Operations, Strategy, Information Technology (6th Edition)
by James A Fitzsimmons, Mona J Fitzsimmons
Paperback, 537 Pages, Published 2007 by McGraw-Hill Higher Education, 6th Edition
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|  | | New Service Development: Creating Memorable Experiences
by James A. Fitzsimmons (Editor), Mona J. Fitzsimmons (Editor)
Paperback, 344 Pages, Published 1999 by Sage Publications, Inc
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|  | | Service Management: Operations, Strategy, Information Technology (2Rev Ed Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 640 Pages, Published 1997 by McGraw Hill Higher Education, 2Rev Ed Edition
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|  | | Service Management: Operations, Strategy, and Information Technology (4th Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 587 Pages, Published 2004 by Irwin Professional Pub, 4th Edition
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|  | | Service Management: Operations, Strategy, Information Technology (3Rev Ed Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 640 Pages, Published 2000 by McGraw Hill Higher Education, 3Rev Ed Edition
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|  | | Service Management: Operations, Strategy, and Information Technology (4th Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 587 Pages, Published 2004 by Irwin Professional Pub, 4th Edition
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|  | | Service Management for Competitive Advantage (International Ed Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Paperback, 480 Pages, Published 1994 by McGraw-Hill Education (ISE Editions), International Ed Edition
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|  | | Service Management: Operations, Strategy, Information Technology with CDROM (6th Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 608 Pages, Published 2008 by Irwin/McGraw-Hill, 6th Edition
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|  | | Service Management: Operations, Strategy, Information Technology (International 2 Revised Ed Edition)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Paperback, 640 Pages, Published 1998 by McGraw-Hill Education (ISE Editions), International 2 Revised Ed Edition
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|  | | Service Management for Competitive Advantage (Mcgraw Hill Series in Management)
by James A. Fitzsimmons, Mona J. Fitzsimmons
Hardcover, 480 Pages, Published 1993 by McGraw-Hill Education
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