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 | | Staffing An Inbound Call Center (Working papers)
by O. Z. Aksin, Patrick T. Harker
Paperback, Published 1996 by INSEAD
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 | | To Sell Or Not to Sell: Determining the Tradeoffs Between Service and Sales in Retail Banking Phone Centers (Working papers)
by O. Z. Aksin, Patrick T. Harker
Paperback, 34 Pages, Published 1997 by INSEAD
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 | | Modeling a Phone Center: Analysis of a Multi-Channel Multi-Resource Processor Shared Loss System (Working papers)
by O. Z. Aksin, Patrick T. Harker
Paperback, Published 1997 by INSEAD
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 | | Computing Performance Measures in a Multi-Class Multi-Resource Processor-Shared Loss System (Working papers)
by O. Z. Aksin, Patrick T. Harker
Paperback, 29 Pages, Published 1997 by INSEAD
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 | | Computing Performance Measures in a Multi-Class Multi-Resource Processor-Shared Loss System (Working papers) (Rev Edition)
by O. Z. Aksin, Patrick T. Harker
Paperback, 29 Pages, Published 1998 by INSEAD, Rev Edition
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 | | Capacity Sizing in the Presence of a Common Shared Resource: Staffing An Inbound Call Center (Working papers)
by O. Z. Aksin, Patrick T. Harker
Paperback, 40 Pages, Published 2000 by INSEAD
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