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University of Tennessee at Martin - SPRING 2011 (JAN.) | ||
Section 001 | ||
 | People Skills: How to Assert Yourself, Listen to s, and Resolve Conflicts by Robert Bolton Paperback, 300 Pages, Published 1986 ISBN-10: 0-671-62248-X / 067162248X ISBN-13: 978-0-671-62248-0 / 9780671622480 Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the oth | |