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The University of Tampa - FALL 2010 | ||
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 | Effective IT Service Management: To ITIL and Beyond! by Rob Addy, Ed. Vol Hardcover, 342 Pages, Published 2007 ISBN-10: 3-540-73197-0 / 3540731970 ISBN-13: 978-3-540-73197-9 / 9783540731979 This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book iden | |