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Long Island University - Brooklyn Campus - FALL 2010 (SEPT) | ||
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Managing Difficult Interactions: Expert Solutions to Everyday Challenges (Pocket Mentor) (8th Edition) by Harvard Business Review (Editor), General Management Paperback, 96 Pages, Published 2008 ISBN-10: 1-4221-2508-4 / 1422125084 ISBN-13: 978-1-4221-2508-3 / 9781422125083 In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.This volume helps you master the art of effectively managing diffi |