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University Bookstore @ Pacific - FALL 2010 | ||
Section 01 | ||
 | Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life (2nd Edition) by T. Scott Gross Paperback, 224 Pages, Published 2004 ISBN-10: 0-7931-8823-7 / 0793188237 ISBN-13: 978-0-7931-8823-9 / 9780793188239 In today's tough economy, cutting prices and providing good service aren't enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put custome | |