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Norfolk State University - SPRING 2011 | ||
Section 01 | ||
 | Summers: Quality_5 (5th Edition) by Donna C. Summers Hardcover, 576 Pages, Published 2009 ISBN-10: 0-13-159249-1 / 0131592491 ISBN-13: 978-0-13-159249-0 / 9780131592490 Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer | |