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Muskegon Community College - WINTER 2011 | ||
Section W01 | ||
 | Basic Quality Improvement (1st Edition) by Susan M. Garrity Paperback, 228 Pages, Published 1992 ISBN-10: 0-13-480906-8 / 0134809068 ISBN-13: 978-0-13-480906-9 / 9780134809069 A highly readable text covering: basic statistical tools as a foundation for complex techniques; summarizes quality improvement techniques and establishes their place in the total quality picture; in-depth analysis of customers and processes. All of these tools are applicable to both manufactur | |