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Nassau Community College - FALL 2010 | ||
Section D JA | ||
 | Customer Service Skills for Success (4th Edition) by Robert W. Lucas Paperback, 320 Pages, Published 2008 ISBN-10: 0-07-354544-9 / 0073545449 ISBN-13: 978-0-07-354544-8 / 9780073545448 Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer | |