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Northern Essex Community College - Haverhill Campus - SPRING 2011 | ||
Section O1A | ||
 | A Guide to Service Desk Concepts (Help Desk) (3rd Edition) by Donna Knapp Paperback, 416 Pages, Published 2009 ISBN-10: 0-324-78506-2 / 0324785062 ISBN-13: 978-0-324-78506-7 / 9780324785067 A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the ser | |