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Barnes & Noble @ Pacific University - SPRING 2011 | ||
Section 01 | ||
 | The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd Edition) by Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost Hardcover, 512 Pages, Published 2009 ISBN-10: 0-470-19241-0 / 0470192410 ISBN-13: 978-0-470-19241-2 / 9780470192412 This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinati | |