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 | Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (1st Edition) by Michael L. George, Mike L. George Hardcover, 300 Pages, Published 2003 ISBN-10: 0-07-141821-0 / 0071418210 ISBN-13: 978-0-07-141821-8 / 9780071418218 "How do I apply Lean Six Sigma in my service organization?" This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in servic | |