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 | Service Management: Operations, Strategy, Information Technology with CDROM (6th Edition) by James A. Fitzsimmons, Mona J. Fitzsimmons Hardcover, 537 Pages, Published 2008 ISBN-10: 0-07-337783-X / 007337783X ISBN-13: 978-0-07-337783-4 / 9780073377834 Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, writt | |