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Roane State Community College - Oak Ridge Branch Campus - FALL 2010 | ||
Section 025 | ||
 | Phone Skills for the Information Age (3rd Edition) by Dorothy A. Maxwell Paperback, 152 Pages, Published 2005 ISBN-10: 0-07-301727-2 / 0073017272 ISBN-13: 978-0-07-301727-3 / 9780073017273 This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex bus | |