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Saginaw Valley State University - WINTER 2011

Textbooks for Course ETM 364

Section 01

      
The Certified Manager of Quality/organizational Excellence Handbook, Third Edition ()
by Russell T. Westcott (Editor)
Hardcover, 672 Pages, Published

ISBN-10: 0-87389-678-5        / 0873896785

ISBN-13: 978-0-87389-678-8 / 9780873896788

The title of the ASQ certification changed to Certified Manager of Quality/Organizational Excellence to reflect the fact that the role of the quality function is continually evolving. Many of the responsibilities for the management of quality are being deployed throughout the organization into other


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