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 | Conducting the Reference Interview: A How-To-Do-It Manual for Librarians, Second Edition (How to Do It Manuals for Librarians) (2nd Edition) by Catherine Sheldrick Ross, Marie L. Radford, Kirsti Nilsen, Lorsto Nilsen, Patricia Dewdney Paperback, 290 Pages, Published 2009 ISBN-10: 1-55570-655-X / 155570655X ISBN-13: 978-1-55570-655-5 / 9781555706555 Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academ | |