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Saint Peter's College - WINTER (Jan 2011) | ||
Section 01 | ||
 | Customer Service: A Practical Approach (5th Edition) by Elaine K. Harris Paperback, 192 Pages, Published 2009 ISBN-10: 0-13-506433-3 / 0135064333 ISBN-13: 978-0-13-506433-7 / 9780135064337 The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an exten | |