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 | Applying Quality Management in Healthcare, Second Edition: A System's Approach (2nd Edition) by Diane L. Kelly, Patrice Spath Hardcover, 270 Pages, Published 2006 ISBN-10: 1-56793-260-6 / 1567932606 ISBN-13: 978-1-56793-260-7 / 9781567932607 Use this book to translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality. The text emphasizes improving the quality of the way healthcare organizations are managed. Exercises in the | |