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 | Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation (Third Edition) (3rd Edition) by Donald K. Lorenzo, Walter E. Hanson, Abs Consulting, Randal L. Montgomery, Laura O. Jackson, James J. Rooney, David A. Walker Paperback, 320 Pages, Published 2008 ISBN-10: 1-931332-51-7 / 1931332517 ISBN-13: 978-1-931332-51-4 / 9781931332514 The third edition of this global classic is the most comprehensive, all-in-one package of book, downloadable resources, color-coded RCA map, and online resources currently available for Root Cause Analysis (RCA). Called by users "the best resource on the subject" and "in a league of its own." The pa | |