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University of New Mexico Los Alamos - Fall 2010 | ||
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 | Help Desk Practitioner's Handbook (1st Edition) by Barbara Czegel Paperback, 432 Pages, Published 1998 ISBN-10: 0-471-31992-9 / 0471319929 ISBN-13: 978-0-471-31992-4 / 9780471319924 Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner′s Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem–solver an | |