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University of Liverpool - Classes starting the 2nd of December, 2010 | ||
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TQM: Text with Cases, Third Edition (3rd Edition) by John S. Oakland, Butterworth-Heinemann Paperback, 496 Pages, Published 2003 ISBN-10: 0-7506-5740-5 / 0750657405 ISBN-13: 978-0-7506-5740-2 / 9780750657402 'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several |