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Kaplan University - Master Degree Programs - November 2010 | ||
Section All | ||
 | Total Quality: Management, Organization and Strategy (4th Edition) by James R. Evans Paperback, 480 Pages, Published 2004 ISBN-10: 0-324-30159-6 / 0324301596 ISBN-13: 978-0-324-30159-5 / 9780324301595 Total Quality Management presents the basic principles and tools associated with TQ and provides many illustrations and end-of-chapter cases that can be used as the basis for class discussion. Many cases focus on large and small companies in manufacturing and service industries in North and South A | |