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 | Conflict Management: A Communication Skills Approach (2nd Edition) by Deborah J. Borisoff, David A. Victor Paperback, 247 Pages, Published 1997 ISBN-10: 0-205-27294-0 / 0205272940 ISBN-13: 978-0-205-27294-5 / 9780205272945 This brief, theoretically grounded, yet practical text has proven successful with both student and professional audiences, offering clear, usable advice on how to manage the conflicts that arise on the job and in personal relationships. Important chapters dealing with issues of intercultural communi | |