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Globe University - Winter 2011 | ||
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 | Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking (1st Edition) by James J. Depillo, Ward Warkentin, Robert A. Melone Hardcover, 144 Pages, Published 2004 ISBN-10: 1-4018-5007-3 / 1401850073 ISBN-13: 978-1-4018-5007-4 / 9781401850074 While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shiftin | |