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Barnes & Noble at Bentley University - SPRING 2011 | ||
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 | Business Process Mapping: Improving Customer Satisfaction (2nd Edition) by J. Mike Jacka, Paulette J. Keller Hardcover, 322 Pages, Published 2009 ISBN-10: 0-470-44458-4 / 0470444584 ISBN-13: 978-0-470-44458-0 / 9780470444580 Business Process MappingIMPROVING Customer SatisfactionSECOND EDITIONWhether you are looking for a way to create efficiencies, analyze the work that is being done, or provide better customer service or innovation, you are ultimately looking for a tool to better understand processes. A full and compl | |