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 | Listening: The Forgotten Skill: A Self-Teaching Guide (Wiley Self-Teaching Guides) (2nd Edition) by Madelyn Burley-Allen, Sumy Takesue Paperback, 208 Pages, Published 1995 ISBN-10: 0-471-01587-3 / 0471015873 ISBN-13: 978-0-471-01587-1 / 9780471015871 A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions––million | |