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Northland Community and Technical College Online - Spring 2011 | ||
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 | Customer Service: Career Success Through Customer Loyalty, Fifth Edition (5th Edition) by Paul R. Timm Paperback, 264 Pages, Published 2010 ISBN-10: 0-13-506397-3 / 0135063973 ISBN-13: 978-0-13-506397-2 / 9780135063972 Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievem | |