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Northland Community and Technical College Online - Spring 2011 | ||
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 | Customer Service: Career Success Through Customer Loyalty (4th Edition) by Paul R. Timm Paperback, 304 Pages, Published 2007 ISBN-10: 0-13-223658-3 / 0132236583 ISBN-13: 978-0-13-223658-4 / 9780132236584 Customer Service: Career Success in the Service Economy, 4e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the book is filled with examples that demonstrate the link between service skills and career achieveme | |