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Texas A&M University - SPRING 2011 | ||
Section 601 | ||
 | Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (Management & Leadership) (1st Edition) by Leonard Berry, Kent D. Seltman, Rhodes (Cor) Rhodes (Cor) Hardcover, 256 Pages, Published 2008 ISBN-10: 0-07-159073-0 / 0071590730 ISBN-13: 978-0-07-159073-0 / 9780071590730 Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Se | |