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 | Services Management (1st Edition) by Pearson Education Staff, Jay A. Kandampully, Dr Jay Kandampully, Pearson Australia Staff Paperback, 400 Pages, Published 2006 ISBN-10: 0-13-191654-8 / 0131916548 ISBN-13: 978-0-13-191654-8 / 9780131916548 For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the read | |