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Ball State University - SPRING 2011 | ||
Section 002 | ||
 | The Trouble with Computers: Usefulness, Usability, and Productivity (Updated Edition) by Thomas K. Landauer, Michelle Holdsworth, Angela Madden, Joan Webster-Gandy Paperback, 440 Pages, Published 1996 ISBN-10: 0-262-62108-8 / 0262621088 ISBN-13: 978-0-262-62108-3 / 9780262621083 Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world.If computers are not making businesses, organizations, or countries m | |