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Tufts University Health Sciences Campus & New England Law Bos - SPRING Jan 2011 | ||
Section D13 | ||
 | Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry (1st Edition) by Robin Wright (Editor) Paperback, 150 Pages, Published 1997 ISBN-10: 0-86715-320-2 / 0867153202 ISBN-13: 978-0-86715-320-0 / 9780867153200 This work offers specific guidance for difficult patient questions, such as: do you guarantee your work? Do you treat AIDS patients? Why does my insurance company say you're too expensive? This work shows how to provide trust-building responses. The format includes questions and answers, with explan | |