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University of Detroit Mercy - WINTER 2011 | ||
Section 01 | ||
 | Zapp!: The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction (Updated Edition) by William C. Byham, Jeff Cox Paperback, 224 Pages, Published 1997 ISBN-10: 0-449-00282-9 / 0449002829 ISBN-13: 978-0-449-00282-7 / 9780449002827 Most managers know that revitalization in their companies must occur from the ground up. But how can you get that message to your employees without applying the kind of pressure that makes them even less productive? Empowerment is the answer, and it's easier to achieve than you may think. In this mo | |