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University of Houston-Clear Lake - FALL 2010 | ||
Section 01 | ||
 | Managing Complexity in the Public Services (1st Edition) by Philip Haynes Paperback, 184 Pages, Published 2003 ISBN-10: 0-335-21220-4 / 0335212204 ISBN-13: 978-0-335-21220-0 / 9780335212200 This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it: argues that the complexity of the public policy process limits the usefulness of the 'new public management' approach; challenges management techniques used i | |