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University of Michigan - Flint - WINTER 2011 | |||||
Section 01 | |||||
 | Service Management with Premium Content Access Card (7th Edition) by James A. Fitzsimmons, Mona J. Fitzsimmons Hardcover, 541 Pages, Published 2010 ISBN-10: 0-07-742697-5 / 0077426975 ISBN-13: 978-0-07-742697-2 / 9780077426972 Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written This is a bundle of: | ||||
