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Barnes & Noble @ VCU Medical Center - SPRING 2010 | ||
Section 801 | ||
 | Crucial Conversations - Tools For Talking When Stakes Are High (1st Edition) by Kerry Patterson, Joseph Grenny, Ron Mcmillan, Al Switzler, Stephen R. Covey (Foreword) Paperback, 256 Pages, Published 2012 ISBN-10: 0-07-140194-6 / 0071401946 ISBN-13: 978-0-07-140194-4 / 9780071401944 Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Con | |