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 | Crucial Confrontations (Tools for resolving broken promises, violated expectations, and bad behavior.) (1st Edition) by Joseph Grenny, Ron Mcmillan, Al Patterson Switzler, Kerry Patterson, Tom Peters Paperback, 281 Pages, Published 2005 ISBN-10: 0-07-144652-4 / 0071446524 ISBN-13: 978-0-07-144652-5 / 9780071446525 The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at wor | |