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University of North Alabama - Main - Spring 2011 | ||
Section I03 | ||
 | The Conflict Survival Kit: Tools for Resolving Conflict at Work (1st Edition) by Daniel B. Griffith, Cliff B. Goodwin, Clifford R. Goodwin Paperback, 352 Pages, Published 2006 ISBN-10: 0-13-118303-6 / 0131183036 ISBN-13: 978-0-13-118303-2 / 9780131183032 Provides a firm grounding in basic interpersonal communication and management skills—such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making—and contains unique chapters on practice and application. Tools for the Conflict Survival Kit p | |