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University of Alaska Fairbanks - University of Alaska Fairbanks - - Spring 2011 | ||
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 | A Guide to Computer User Support for Help Desk and Support Specialists (4th Edition) by Fred Beisse Paperback, 696 Pages, Published 2009 ISBN-10: 0-495-80649-8 / 0495806498 ISBN-13: 978-0-495-80649-3 / 9780495806493 A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end u | |