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Alamo Community College District - Palo Alto College - Palo Alto - Spring 2011 | ||
Section 78385 | ||
 | Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (1st Edition) by Paul R. Timm, Christopher G. Jones Paperback, 208 Pages, Published 2004 ISBN-10: 0-13-098990-8 / 0130989908 ISBN-13: 978-0-13-098990-1 / 9780130989901 Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. It teaches how to surprise customers with pleasant experiences, enabling compan | |