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Case Western Reserve University - FALL (Aug,SEPT) 2010 | ||
Section 20218 | ||
 | Managing for Quality and Performance Excellence (with CD-ROM) (7th Edition) by James Robert Evans, William M. Lindsay Hardcover, 848 Pages, Published 2007 ISBN-10: 0-324-38227-8 / 0324382278 ISBN-13: 978-0-324-38227-3 / 9780324382273 Prepare for success in quality management today with this leading text's focus on the fundamental principles and emphasis on high performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and qual | |