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California State University - Bakersfield - WINTER 2011 | ||
Section 60 | ||
 | Quality and Performance Excellence: Management, Organization, and Strategy (5th Edition) by James R. Evans Paperback, 512 Pages, Published 2007 ISBN-10: 0-324-38132-8 / 0324381328 ISBN-13: 978-0-324-38132-0 / 9780324381320 Baldrige Leadership Practices at The Ritz-Carlton Hotel Company, L.L.C.2 When Horst Schulze (who retired in 2001) became president in 1988, he and his leadership team personally took charge of managing for quality because they ... led bysenior leaders, includelecturesatnew employee orientation, d | |