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 | Quality Management with Student CD (Irwin/McGraw Hill Series, Operations and Decision Sciences) (3rd Edition) by Howard S. Gitlow, Rosa Oppenheim, Alan J. Oppenheim, David M. Levine Hardcover, 797 Pages, Published 2004 ISBN-10: 0-07-299983-7 / 0072999837 ISBN-13: 978-0-07-299983-9 / 9780072999839 Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality i | |