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Lake Superior State University - SPRING 2011 | ||
Section 001 | ||
 | Leisure Programming: A Service-Centered and Benefits Approach with PowerWeb Bind-in Passcard (4th Edition) by Christopher R. Edginton, Susan D. Hudson, Rodney B. Dieser, Susan R. Edginton Paperback, 512 Pages, Published 2003 ISBN-10: 0-07-287853-3 / 0072878533 ISBN-13: 978-0-07-287853-0 / 9780072878530 This comprehensive text addresses all three levels of leisure programming: direct service delivery, program planning, and program management. It focuses on issues related to customer service and benefits, such as providing leisure experiences, assessing customer needs, evaluating program impact, pro | |