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 | The Essential Guide to Knowledge Management: E-Business and CRM Applications (1st Edition) by Amrit Tiwana Paperback, 352 Pages, Published 2000 ISBN-10: 0-13-032000-5 / 0130320005 ISBN-13: 978-0-13-032000-1 / 9780130320001 Knowledge Management (KM) and Customer Relationship Management (CRM) are crucial to leveraging your corporate strengths, deepening customer loyalty, and maximizing your employees' efforts. The Essential Guide to Knowledge Management: e-Business and CRM Applications offers managers and IT professiona | |