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Indiana University Bloomington - INDEPENDENT STUDIES | ||
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 | Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life (1st Edition) by Robin Leidner Paperback, 278 Pages, Published 1993 ISBN-10: 0-520-08500-0 / 0520085000 ISBN-13: 978-0-520-08500-8 / 9780520085008 Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make | |