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Pittsburg State University - SPRING 2011 | ||
Section 01 | ||
 | The Service Consultant: Working in an Automotive Facility (1st Edition) by Ronald A. Garner, C. William Garner Hardcover, 256 Pages, Published 2004 ISBN-10: 1-4018-7990-X / 140187990X ISBN-13: 978-1-4018-7990-7 / 9781401879907 This book examines the responsibilities and procedures associated with the multi-faceted role of an automotive service consultant. It provides an understanding of how service techniques are used to maximize customer satisfaction and profitability. Content follows the tasks identified by ASE for Aut | |