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 | Managing for Quality and Performance Excellence (with Student Web) (8th Edition) by James R. Evans, William M. Lindsay Hardcover, 816 Pages, Published 2010 ISBN-10: 0-324-78320-5 / 0324783205 ISBN-13: 978-0-324-78320-9 / 9780324783209 Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performanc | |