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Pittsburg State University - SPRING 2011 | ||
Section 01 | ||
 | Total Quality Management (3rd Edition) by Dale H. Besterfield, Glen H. Besterfield, Carol Besterfield-Michna, Mary Besterfield-Sacre Hardcover, 640 Pages, Published 2002 ISBN-10: 0-13-099306-9 / 0130993069 ISBN-13: 978-0-13-099306-9 / 9780130993069 Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the | |